01How long does setup actually take?+
Fourteen days from kickoff to your first live operating cycle. The audit is days 1–2, install is days 3–6, import is days 7–9, training is days 10–12, and we run live with your team days 13–14. Multi-room operations typically take 21 days.
02Do we have to throw out the tools we already use?+
No. Schema becomes the source of truth for talent operations. Email, your POS, your ticketing — those keep doing what they do. We integrate where it’s useful and leave the rest alone.
03Can the command center be customized to our venue?+
Yes — that is the install. Fee structures, settlement cadence, hold logic, contract templates, payout terms, the language your bookers use — all configured to your room. No two Schema installs look the same.
04Who owns the data after install?+
You do. Single-tenant environment, branded to your venue. Full export on demand. If you ever leave Schema, you walk out with every booking, contract, artist record, and note.
05What about privacy and artist data?+
Encrypted at rest and in transit. Role-based access — your booker sees what your booker needs to see. Artist contact info is never used outside your account. We do not sell, share, or aggregate venue data.
06How is the team trained?+
Two structured sessions during install (booker, GM, owner) plus written SOPs documented to your operation. Every team member gets a login, a defined surface, and a one-page reference. We stay reachable through the first cycle.
07What does monthly support look like after install?+
An operating fee covers hosting, support, and ongoing tweaks. Optional ops retainer adds a Schema operator on call — quarterly reviews, new module rollouts, and live help during big weekends. Both are month-to-month.
08Will this work for promoters, not just venues?+
Yes. PILOT.03 is roster-first instead of venue-first. Same modules, organized around the artist roster and the venues you partner with. Multi-venue calendars, settlements, and tour P&L.